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Home Government NAHCON Urges Intending Pilgrims to Seek Refund of Umrah Visa
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NAHCON Urges Intending Pilgrims to Seek Refund of Umrah Visa

By
Fatima Sanda Usara
-
March 5, 2020
NAHCON
NAHCON

NAHCON Urges Intending Pilgrims to Seek Refund of Umrah Visa

Saudi Arabia’s Ministry of Hajj and Umrah recently released a circular informing the general public of its resolve to refund Umrah visa fees and other service charges. This is sequel to suspension of lesser Hajj activities by the Kingdom’s authorities as a measure towards halting the spread of COVID-19 infection.

The circular indicated that an electronic method for refunding Umrah visa applicants through their local agents has been prepared for processing of the payments. Therefore it urges those with legitimate claims to contact their travel agents for retrieval of their dues.

In view of the above, the National Hajj Commission of Nigeria (NAHCON) urges those who have paid for the Umrah through Licensed Tour Operators to keep in touch with their operators for collection of their monies when released by the Kingdom.

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The Commission further urges those who subsequently encounter problems collecting their refunds to lodge complaints with the Commission through post to NAHCON’s Commissioner Operations through Head, Inspectorate and Compliance, Zakariya Maimalari Street, Hajj House, Abuja or by physical appearance at the Hajj House, NAHCON headquarters. All claims must be accompanied with valid documents and evidence of transaction with the registered operator.

It would be recalled that the Commission has always cautioned Umrah hopefuls to transact directly with only Tour Operators dully registered with the Commission in case of breach of contract or similar situations that may warrant recovery of funds.

Similarly, the Commission encourages intending pilgrims whether for Umrah or Hajj under private arrangements to sign agreements on the types of package they are paying for. This package should indicate category of services being paid for and other terms and conditions of engagement.

NAHCON is a regulator committed to protecting the rights of its stakeholders, whether the customer or the service providers/operators.

For enquiries, please contact the phone lines given below:

Inspectorate and Compliance, NAHCON: 08033826429
Visa and Consular section, NAHCON: 07033701605

Fatima Sanda Usara,
Head, Public Affairs, NAHCON
For: Chairman/CEO

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Renewed Hope and the Broadening Public Sphere By Ahmed Balarabe Sa’idArmy Rescue 17 Kidnap Victims in Kogi StateFG to Schools: Get Certified Teachers or Lose WAEC AccreditationEmir of Ilorin, CP Lead Special Prayers Against Insecurity in KwaraTroops Eliminate Terrorist, Rescue Kidnap Victims in Sokoto, Katsina, KadunaECOWAS debt: Court Remands Ecobank Legal Head over Perjury, defamation of Judge characterFACT-CHECK: Did Governor Uba Sani describe El-Rufai as "Godsent" who assisted him with various needs, including property acquisitions and even against Peter Obi?DSS Secures 15-Year Jail Term for Ansaru Leader Over Illegal MiningSPECIAL REPORT: Extortion, Blood and Impunity Behind Abuja's Agbero MenaceMUST READ: Why Everyone Should Use AI for Writing, With Pride Without Shame By Abdulsalam MahmudMilitary Kills 6 Terrorists, Lose 3 Soldiers in Zamfara AmbushArmy Arrests Cattle Rustlers, Recover Arms, 164 Stolen Livestock in Plateau, Zamfara, SokotoFani-Kayode Denies Interest in NFA ChairmanshipDEPOWA: Soldiers’ Wives Trained on Balancing Family, Business, and Personal GrowthTroops, Hybrid Forces Free 17 Bus Passengers Abducted in Kogi
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