How Protocol, Information Officers Can Excel, by HCSF Walson-Jack
How can civil servants working as protocol, information, and public relations officers in government Ministries, Departments, and Agencies (MDAs) excel in their roles?
According to Mrs. Didi Esther Walson-Jack, it is by equipping themselves with the requisite professional skills.
Walson-Jack, the Head of the Civil Service of the Federation (HCSF), made this known in Abuja during a three-day training programme for Protocol, Information, Public Relations Officers, and Personal Assistants of government agencies and public officials.
The event, organised by the Office of the Head of the Civil Service of the Federation (OHCSF) in collaboration with the Federal Ministry of Foreign Affairs, aimed to foster an understanding of international protocol, etiquette, and effective cross-cultural communication.
It also sought to appraise and apply protocol best practices and standards while strengthening collaboration across MDAs.
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In her opening remarks at the training, Walson-Jack emphasized the need for protocol officers, public relations officers, information officers, and personal assistants to embrace and exhibit professionalism, excellence, and etiquette in the discharge of their duties.
Highlighting the pivotal role of these officers in service delivery, she said: “The role of protocol officers, public relations officers, information officers, and personal assistants cannot be overstated.
“You serve as front-line representatives, interface with dignitaries, coordinate events, manage the media, and ensure effective communication. As a result, the need for professionalism, excellence, and etiquette is imperative.”
The Head of the Civil Service of the Federation also underscored the importance of capacity building and retraining for these officers in light of the changing trends globally.
Walson-Jack urged participants to pay close attention during the training while reiterating her commitment to making professionalism the hallmark of the Civil Service.
