NCC To Limit Telecom Operators to Seven Tariff Plans
The Nigerian Communications Commission (NCC) has introduced an initiative to limit telecom operators to a maximum of seven tariff plans each, aiming to improve transparency and reduce the vast array of tariff options and promotional elements that make it difficult for consumers to make informed decisions.
This decision follows findings that some networks offer as many as 145 data plans and over 27 voice plans, which has led to consumer confusion.
Speaking at a capacity-building session for reporters at the Digital Bridge Institute (DBI) in Oshodi, Lagos, Ikechukwu Adinde, Director of the Consumer Affairs Bureau, stated: “The current tariff structure, with multiple promotions and add-ons, creates uncertainty for consumers. Our goal is to simplify the process, making it easier for consumers to choose plans that suit their needs.”
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He noted that the NCC had analysed data from major networks, revealing the overwhelming number of tariff plans available. “For instance, one telecom company offers 14 voice plans and 145 data plans, while another has 27 voice plans and 41 data plans. This complexity hinders consumer satisfaction,” Adinde explained.
To address this, he revealed that the NCC would limit tariff plans to seven per operator, ensuring greater clarity and ease of choice for consumers.
Regarding data depletion, Adinde emphasised the need for consumers to understand their data usage, adding: “Consumers must understand how their data is used. We have launched awareness campaigns to educate users on managing data usage, particularly on smartphones.”
He further explained that the NCC’s initiatives include publishing approved tariff plans on its website to ensure transparency and promote consumer education on data management.
Adinde also encouraged consumers to monitor and manage their data usage by reviewing the apps that consume the most data and adjusting their phone settings accordingly.
He concluded by reaffirming that the NCC’s efforts were focused on enhancing consumer experience, promoting transparency, and simplifying the telecommunications market.
