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Home Features NIS Emerges Best Performing Agency in August 2022
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NIS Emerges Best Performing Agency in August 2022

By
Amos Okpu
-
September 4, 2022
Comptroller General of Immigration Isah Jere Idris

NIS Emerges Best Performing Agency in August 2022

The Presidential Enabling Business Environment Council (PEBEC) has announced the Nigeria Immigration Service (NIS) as the best performing agency of government in the area of complaints resolution for the Month of August 2022.

This is contained in the recent Monthly Scorecard of the performances of Ministries, Departments and Agencies (MDAs) for August 2022 released by the Enabling Business Environment Secretariat (EBES) of PEBEC.

As part of efforts to eliminate unnecessary bureaucratic processes in the conduct of government business and improve the quality of service delivery, PEBEC introduced platforms through which members of the public could escalate service challenges or failures in any MDA for resolution. One of such platforms is the reportgov.ng App through which the public could contact MDAs to report cases of service challenge or failure for resolution. The MDAs are expected to ensure the resolution of any of such complaint (s) received within 72 hours.

It is against this backdrop that PEBEC introduced the Monthly Scorecard to rate MDAs that are resolving complaints satisfactorily and within the stated timeline. Consequently, the consistent and prompt resolution of public complaints by the Service’s SERVICOM Desk and other complaints redress channels has resulted in the recent rating of the Service as the most responsive agency with a 100 percent score for the Month of August 2022.

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Reacting to the development, the Comptroller General of Immigration Isah Jere Idris expressed appreciation for the efforts of some Personnel who have keyed into the ongoing reforms in the Service and assured that he will continue to pursue enhanced innovations to ensuring that service seekers on any of the operating windows get appreciable value for their time and resources. He enjoined members of the public to explore available means to notify the Service of any experiences of service failure or proven instances of poor conducts by any Personnel for necessary actions. He however, wishes to use the opportunity to appeal to the public to always utilize the online application and payment options for all transactions with the Service stressing that the Service has no place for cash transactions whatsoever.

It will be recalled that the current rating is the fourth time in this year that the Service has been recognized as the best performing agency by PEBEC haven clinched same in April, May and June.

PEBEC was established by government to drive reform efforts to improve the ease of doing business in Nigeria following the signing of the Executive Order One (1) on the 18th of May 2017 by the then acting President, His Excellency, Prof. Yemi Osinbajo SAN.

The Council is currently chaired by the Vice President, other members include ten ministers such as Trade and Investments, Finance, the Head of the Civil Service of the Federation, the Governor of the Central Bank of Nigeria, representatives of the National Assembly, State Governments and the private sector among others.

eSigned

Amos OKPU mnipr
DEPUTY COMPTROLLER OF IMMIGRATION
SERVICE PUBLIC RELATIONS OFFICER
FOR: COMPTROLLER GENERAL OF IMMIGRATION
4TH SEPTEMBER, 2022

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Troops Eliminate 2 ISWAP Senior Commanders, Other Terrorists in BornoDangote Refinery Deploys 4,000 CNG Trucks, Promises 24,000 Jobs as Fuel Queues EndPower Outage: Police Broker Peace Between AKTH, DisCos in KanoIGP Appoints SP Adebisi as Lagos Police PROBauchi Forum Condemns ATBU's Plan to Close FacultiesCourt Rejects Nnamdi Kanu’s Request for Transfer to National HospitalResident Doctors Commences Indefinite Strike in FCTTroops Foil Multiple Terrorist Attacks, Rescue Kidnap Victims in Zamfara, Kebbi, KatsinaTroops Repel Bandit Ambush in Katsina as Four Farmers Abducted in ZamfaraTroops Recover Arms in Plateau, Intercept Drug-Laden Vehicle in TarabaBook Review: Is This the Cure? A Look into Healing Nigeria By Hanniel NobohBook Review: Reshaping Diplomacy Through Digital Innovation – A Gen-Z Outlook By Bilkisu Ahmed ShekarauBook Review: Renewed Hope in Central Banking – A Blueprint for Nigeria’s Economic Future By Khadijah Lawan MuhammadRenewed Hope in Hajj Operations: NAHCON Records Milestone Achievements Under Tinubu AdministrationSHAKE-UP: FRSC Redeploys Senior Officers to Bolster Operations Nationwide
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